Terms and conditions
It is assumed that visitors and customers of The Fabric Townhouse website, agree to the terms and conditions specified. Changes to these terms and conditions can be made at any time and will take effect immediately after publication. Customers are advised to visit the terms and conditions frequently to stay up-to-date.
What we do
The Fabric Townhouse is a UK-based online retailer that sells premium quality cotton fabrics along with kits to inspire you and a range of useful haberdashery. Our mission is to sell premium quality cotton fabrics with modern, alternative designs.
Photo colour accuracy
We use a combination of stock images (from the designer/manufacturer) and our own photographs to present the fabrics we sell. All parties have tried their best to represent the colours as accurately as possible. However, we can't guarantee an exact match as colours can vary depending on your display settings, and therefore fabrics may look different upon arrival.
Washing and shrinkage
Some of the fabrics we sell are on pre-shrunk cloth whereas others aren't. If you intend on washing your fabric please bear in mind that there is a risk of shrinkage. Therefore we recommend purchasing slightly more fabric than necessary. If you intend on washing your fabric please do so before using it.
Payment
We use secure payment facilities for online purchases. Customers can pay for their orders using PayPal and Visa/Debit card. All of our online transactions are processed securely by our merchant service provider (Shopify) and/or PayPal. Your credit card number will be encrypted when your order is placed using SSL encryption software. Our merchant providers then inform us, via the encryption system, the outcome of the transaction. Once your transaction is complete you will receive an email to confirm your order has been paid for. Please keep this email as proof of purchase.
Delivery
Please see our Shipping and Delivery page for more information.
PRIVACY
Please read our Privacy Policy.
YOUR RIGHT TO BE FORGOTTEN
If you have an account with us and you would like to be forgotten please contact us. In order for us to process your request as quickly as possible please provide as many details as you can. If you can't remember which email address you used to shop with us we can always use your name, phone number and delivery address instead.
WHAT IS THE RIGHT TO BE FORGOTTEN?
As a user of the internet at some point you have voluntarily given up your name, email address, phone number and all kinds of personal data. As all of this information represents you as an individual then you also have the right to take it all away. If you don't want a particular website or company having information about you, or if you feel a website or company is tarnishing your reputation, you can ask them to erase everything they know about you. This is your right to be forgotten.
WHAT HAPPENS WHEN WE FORGET YOU?
If you make a request to be forgotten we will delete any personal data you gave to us when you made your account. Once your account has been deleted you will lose access to:
- Your Account
- Order history
- Wish list
- Store credit
- Gift vouchers
- Refunds
If you are absolutely sure you want to be forgotten please don't hesitate to contact us.
Returns and Refunds
Once fabric is cut from the bolt the fabric is considered a personalised order and therefore not eligible for return. However, if the order is damaged or defected, please get in touch within 7 days of receipt of your parcel so we can help.
Complaints
We hope you are happy with our service, but if something has gone wrong please let us know so we can try to put it right. Complaints can be made by emailing us at christine@thefabrictownhouse.co.uk. Complaints are handled on a case-by-case basis to ensure that each complaint receives the individual attention it deserves. Our aim is to respond within 24 hours.
Cookies
The Fabric Townhouse uses cookies in accordance with Google Analytics for statistical analysis. This data is used to improve our site and your shopping experience. PayPal requires the use of cookies to process transactions. However, this is out of our control so please refer to PayPal terms and conditions. It is assumed that by continuing to use The Fabric Townhouse website you are giving us your consent to use cookies. To disable cookies please refer to your web browser’s FAQ for more information.
Copyright
Please don’t steal our logo and original content. We encourage customers to share our content but not to claim The Fabric Townhouse assets, content and products as their own.
Links to other websites
We like to promote services of like-minded people and share things we enjoy but The Fabric Townhouse is not responsible for problems that arise from links to other websites.
CONTACT
Any queries can be sent to christine@thefabrictownhouse.co.uk
LAST UPDATED: 29/09/2026