Terms and conditions
It is assumed that visitors and customers of The Fabric Townhouse website, agree to the terms and conditions specified. Changes to these terms and conditions can be made at any time and will take effect immediately after publication. Customers are advised to visit the terms and conditions frequently to stay up-to-date.
WHAT WE DO
The Fabric Townhouse is a UK-based online retailer that sells premium quality cotton fabrics in half metre and metre lengths. Our mission is to sell premium quality cotton fabrics with modern, alternative designs.
PHOTO COLOUR ACCURACY
We use a combination of stock images (from the designer/manufacturer) and our own photographs to present the fabrics we sell. All parties have tried their best to represent the colours as accurately as possible. However, we can't guarantee an exact match as colours can vary depending on your display settings, and therefore fabrics may look different upon arrival.
WASHING AND SHRINKAGE
Some of the fabrics we sell have been pre-washed. However, if you intend on washing your fabric please bear in mind that there is a risk of shrinkage. Therefore we recommend purchasing slightly more fabric than necessary. If you intend on washing your fabric please do so before using it.
We use secure payment facilities for online purchases. Customers can pay for their orders using PayPal and Visa/Debit card. All of our online transactions are processed securely by our merchant service provider (PayPal powered by Braintree) and/or PayPal. Your credit card number will be encrypted when your order is placed using SSL encryption software. Our merchant providers then inform us, via the encryption system, the outcome of the transaction. Once your transaction is complete you will receive an email to confirm your order has been paid for. Please keep this email as proof of purchase.
We aim to process all orders within 2 working days, Monday - Friday. UK orders that are posted via Royal Mail First Class post aims to deliver within 1-2 working days. UK orders that are posted via Royal Mail Second Class post aims to deliver within 2-3 working days. European orders weighing more than 250g will be posted via International Tracked & Signed which aims to be delivered within 3-5 working days. Orders to the Rest of the World weighing more than 250g will be posted via International Tracked & Signed which aims to be delivered within 5-7 working days. All international orders that weigh less than 250g will be sent by International Standard which is not tracked. We have introduced this option so that we can offer a cheaper delivery charge for smaller orders. If you would like to have a small order tracked please contact us as soon as possible once you have placed your order so we can advise you of the additional costs. Certain orders require us to use a third party postal service, such as MyHermes. The Fabric Townhouse cannot be held responsible for late deliveries or for any undelivered orders.
UK – Orders of £50 or more will be tracked. We will provide you with a tracking number via email once your order has been shipped. If you place a very large, high value order we may need to use a courier and the courier will provide you with a tracking number instead.
Europe & Rest of the World – All orders over 250g will have a tracking number. We will provide you with a tracking number via email once your order has been shipped. The order will also have to be signed for to confirm that the order has been delivered successfully.
INCORRECT ADDRESS & UNDELIVERED PARCELS
If you provide us with the wrong delivery address and the parcel is returned to us it is the customer's responsibility to provide us with a new delivery address. The customer will also be required to pay for the postage. The best way to avoid such a scenario is to double-check your details before placing your order.
In the unlikely event that your order doesn't arrive please contact us and we will investigate the situation. Royal Mail does not consider a parcel as lost until 10 working days after the due date. If 10 working days have passed and your order has still not arrived we will resend the fabric (if possible) or a full refund will be issued.
Customers are responsible for any additional charges at customs. Unfortunately, this will delay delivery. This is out of our control so we can only apologise for the inconvenience.
YOUR RIGHT TO BE FORGOTTEN
If you have an account with us and you would like to be forgotten please contact us. In order for us to process your request as quickly as possible please provide as many details as you can. If you can't remember which email address you used to shop with us we can always use your name, phone number and delivery address instead.
WHAT IS THE RIGHT TO BE FORGOTTEN?
As a user of the internet at some point you have voluntarily given up your name, email address, phone number and all kinds of personal data. As all of this information represents you as an individual then you also have the right to take it all away. If you don't want a particular website or company having information about you, or if you feel a website or company is tarnishing your reputation, you can ask them to erase everything they know about you. This is your right to be forgotten.
WHAT HAPPENS WHEN WE FORGET YOU?
If you make a request to be forgotten we will delete any personal data you gave to us when you made your account. Once your account has been deleted you will lose access to:
- Your Account
- Order history
- Wish list
- Store credit
- Gift vouchers
If you are absolutely sure you want to be forgotten please don't hesitate to contact us.
RETURNS AND REFUNDS
Cuts of fabric cannot be returned. Once they are cut from the bolt the fabric is considered a personalised order. However, if the order is damaged or defected it can be returned within 7 days of the due date and a full refund will be issued or an exchange will be sent to the customer’s address. Proof of purchase will be necessary. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Complaints can be made by emailing us at firstname.lastname@example.org. Complaints are handled on a case-by-case basis to ensure that each complaint receives the individual attention it deserves. Our aim is to respond within 24 hours.
Please don’t steal our logo and original content. We encourage customers to share our content but not to claim The Fabric Townhouse assets, content and products as their own.
LINKS TO OTHER WEBSITES
We like to promote services of like-minded people and share things we enjoy but The Fabric Townhouse is not responsible for problems that arise from links to other websites.
Any queries can be sent to email@example.com
LAST UPDATED: 10/10/2020